Repair Terms & Conditions
Please read these terms before submitting a device for repair at Phone Shop Birkenhead.
1. Data Backup Responsibility
It is the customer's sole responsibility to back up all personal data, photos, files, and applications prior to handing over a device for repair. While we take every care, Phone Shop Birkenhead is not liable for any data loss that occurs during the diagnostic or repair process.
2. Liquid & Previous Damage Pre-existing Risks
Devices affected by liquid ingress or severe impact damage may suffer further component degradation during opening or diagnostic testing. We cannot guarantee full recovery for water-damaged devices.
3. Collection & Unclaimed Items
Repaired devices must be collected within 60 calendar days of notification of repair completion. Unclaimed items after 60 days may be recycled or sold to recover repair costs in accordance with UK property disposal guidelines.
4. Diagnostics & Unsuccessful Repairs
Diagnostic or specialist fees may still apply when a repair cannot be completed. Any charge should be explained and agreed before work begins; ask the team to confirm the terms for your device.